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Acer Aspire 5580 and Vista Home Premium - the Experience...

Well it's been about two weeks since I started using this, and I can't say the experience has been great. Here are the issues I have faced.

+ Wireless connection.
The eNet Management dialogue box intermittently announces that the internet has been disconnected, then usually announces that it is (re)connected straight after. Ongoing downloads are disrupted, though today while on Skype I noticed it happening, and there was no problem with the line... This fed into another problem: I set up a direct cable connection to see if there was any difference (it worked fine), but then the connection dialogue box for the cable connection would occasionally pop up (I assume because it was trying to 'reconnect' after the wireless went down - since I have told it not to try to reconnect this has stopped). Yesterday my Opera was working fine, but for some reason Firefox kept trying to connect with the cable connection - I would have lost a long post if I hadn't saved it on my computer too.

I contacted Acer support about this problem and was not too impressed: the first guy didn't try to find out what model etc. I was using, then when he heard I had 'intermittent connection' problems he told me to disable the Norton Internet Security that comes bundled with the laptop! I asked why, he said it was a known problem with Microsoft, and told me it would be in the knowledge base; I checked and it wasn't; I then asked why was there a 'known problem' with something that Acer supplies and recommends... He passed me onto his supervisor who asked me to try the cable connection; I also emailed him details of my wireless router etc. He emailed back a day later saying they have tested on their side and there were no problems and asked me to bring in my laptop for diagnostics... not a useful solution. I asked him to escalate it and/or send me details of how to do some diagnostics. No answer yet. Score for Acer support so far: 4/10.

++Update 11/09/07: Eventually I just removed the eNEt Management from the Startup folder. It doesn't seem to make any difference without it.
Also: This is a link for Acer users with Vista; it also has a link to get a new eNet application if you want it.++


+ The sidebar.
Sometimes the items in the sidebar would change place for no reason. Also: after booting up Windows told me that the sidebar was not working, it is investigating it, and will tell me when it has a solution. I reckon it may have something to do with the Google sidebar that annoyingly tried to install itself when I installed Google Desktop. This happened a couple of times, so I have now disabled the sidebar as it doesn't really do a lot for me, apart from having a big clock and date. Continue reading "Acer Aspire 5580 and Vista Home Premium - the Experience..."
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