In the classical anthropologist situation, the anthropologist arrives as a stranger in a new place, and starts to observe how things happen. Although she has the disadvantage of not knowing what to do, how to speak the language, and so on – this is also an advantage, because everything that people around her take for granted stands out to her and she may be able to spot patterns and connections that those who are embedded in the system cannot.
As my supervisor has pointed out, I have both the advantage and disadvantage of having been here in Malaysia for a while now, and being involved with blogging for a while too. The advantage is that I know more, the disadvantage is that I may take things for granted now that would stand out to a newcomer; I'm going to try to remedy this by doing a series of posts on my blog that reflect upon how Malaysia felt to me when I first got here, and how blogging first seemed to me.
So, I’m going to start a series of posts in which I try to recall how both Malaysia and blogs seemed to me at first – they will be in new subcategories of the ‘Anthropology’ category: I’ll call the Malaysia ones ‘Malaysianisms’, and the blog one I’ll call… hmm… ‘Blogisms’ I guess.
So, here goes for my first trip down memory lane – Malaysian telephone etiquette.
The phone would ring and I pick it up –
‘Hello? Julian speaking.’
‘Mrs Wong ah?’
‘No, this is Julian. Mrs Wong is not in for the moment.’
‘Where is she ah?’
‘I don’t know, she had to go out.’
‘What’s her handphone?’
[I’m already a bit flustered at the lack of introduction, and the rapid fire questions. The request for the number is the last straw to me – why should I give someone’s number to a complete stranger?]
‘If you would like to leave your name and number and a message, I’ll ask her to call you.’
‘Say Ah Chong called.’
‘Mr Ah Chong… and does she have your number?’
‘Ya ya, got got. OK’ -He hangs up-
• Not introducing oneself at the beginning of the call.
• Asking for personal information – what was ‘Mrs Wong’ doing, what’s her handphone number.
• The lack of polite niceties, such as ‘Hello’, ‘please’ and – in particular – putting down the phone without saying goodbye! That one took a lot of getting used to I eventually learnt that conversations usually end with the end of the matter in hand, and a word such as ‘OK’, or ‘Thanks’.
Initially, I would find myself being distinctly disgruntled at such calls, in particular the perceived rudeness of (for me) cutting off a conversation without proper disengagement. I learnt to deal with it, and now often don’t say goodbye, depending on who I’m talking to – I’m more likely to take this approach when speaking to my in-laws, friends or trades people such as my mechanic or plumber, but less likely when I’m speaking to colleagues or people I need to deal with for work. I also learnt to use the call ID function more – so when ‘Joe’ calls, I’ll answer the phone with ‘Hello Joe, wassup?’ or something, in a way doing the introduction part myself rather than waiting for the caller to do it.
I've found that very often my 'western style' is too formal and there are too many words - sometimes people will have trouble understanding me because - I suppose - I use a lot of words that serve no apparent purpose
OK, that’s it for the first of the Malaysianisms posts – any comments?